Terms and Conditions

Tanza E-Store Terms of Use

Welcome to the TANZA.SA online store, a subsidiary of the Tanza Trading Company, which is registered under commercial registration number 1010576236. Tanza is a leading company in desert and camping gear, and we created this online store to meet the needs of our customers both inside and outside the Kingdom.

By registering or using the store, you acknowledge your acceptance of these terms and conditions, and your continued use of the store is considered implicit consent to any modifications that may occur.

Registration Terms

To make purchases through the store, you must be logged in. The store retains your data to facilitate future transactions. You can update your personal information through your account or by contacting customer service.

Restrictions on Use

By using the store, you agree not to impersonate another person or entity or use inappropriate names. The store reserves the right to review user information to ensure compliance with our policies.

Payment and Purchase Transactions

Prices may differ between the online store and our physical exhibitions based on company policies.
The company reserves the right to cancel any purchase, even after payment has been completed, and the customer will be notified.
Payments are processed electronically with complete confidentiality, ensuring that payment data is not shared with any third party.
For bank transfers, please send the transfer receipt via email or WhatsApp.
If there is an error in pricing or product information, the store has the right to modify or cancel the order, and the customer will be notified.
Some products may be unavailable due to an inventory update error. The customer will be contacted to choose an alternative or receive a refund.

Shipping and Delivery Policy

Shipping Fees

Shipping costs vary depending on the type of order and geographic location. The final shipping value will be displayed at checkout.

Delivery Time

Delivery time ranges from 1 to 10 business days and may increase during seasons and special offers.

Shipment Tracking

You can easily track your order status in several ways:

Via SMS
Via the registered email address
Through your personal account in the store (if you are registered)
Using the tracking number sent to you

Benefits of Registering an Account

If you register an account with us, you will be able to:

Track all your past and current orders in one place.
Receive faster updates on shipping status.
Easily manage your shipping and payment information.
Benefit from exclusive offers for registered members.

The shipping policy is applied in accordance with the terms of our approved shipping companies.

Warranty Policy

Warranty differs by product and manufacturer's policy. The warranty does not cover misuse or improper storage. Products such as car refrigerators include a two-year warranty or according to the manufacturer's policy, while pots and stoves are subject to an operational warranty only.

Exchange and Return Policy

Exchange: You can exchange a product within 7 days from the date of receiving the shipment.
Return: You can return a product within 3 days from the date of receiving the shipment.

Basic Conditions

The product must be unused and in its original condition, including the packaging and all accessories.
You must provide a proof of purchase, such as the order number or invoice.

Refunds

Payment cards (Visa/MasterCard/Mada/GCC Network): The amount will be refunded within 14 business days.
E-wallets (e.g., STC Pay): The refund will be processed within 7 business days, which may be extended to 14 business days depending on the customer's bank.
Mada and bank transfers: The refund will be processed within 7 business days.
Cash on delivery: The refund will be processed within 14 business days after confirming the IBAN via email: [email protected].
Installment payments: Refunds are processed according to the policy of the financing provider, and the store is not responsible for any delays.

Deducted Fees

Shipping and processing fees may be deducted in the following cases:

The customer changes their mind.
The product has no manufacturing defect.
The customer refuses to receive the shipment from the shipping company representative, the company's representative, or a shipping company office.

Excluded Cases

Products that have been used or opened.
Products damaged due to customer misuse.
Orders that exceed the allowed period for exchange or return.

Important Notes

Order processing may take longer during official holidays and vacations.
Please send transfer details for cash-on-delivery orders to the email: [email protected].

Cancellation of Purchase Transactions

The company reserves the right to cancel any purchase, even after payment, in exceptional cases such as product unavailability, pricing errors, or order information errors. The customer will be notified of the cancellation via one or more of the following methods:

Direct contact via phone or text message.
A notification within the customer's registered account in the store.
An email message to the address registered with us.

For Inquiries

For more information or any inquiries, you can contact us via email at [email protected] or through other communication channels.

Confidentiality of Information

We are committed to protecting your personal data in accordance with our approved privacy policy. Information is used only to provide the requested services or when required by law.

Intellectual Property Rights

All store content is protected by the laws of the Kingdom of Saudi Arabia and international intellectual property protection laws.
Copying or exploiting any content without prior written permission is prohibited.

Applicable Law

This policy is subject to the laws and regulations in force in the Kingdom of Saudi Arabia. Any disputes are subject to the jurisdiction of the competent judicial authorities.

General Provisions

The company reserves the right to amend these terms at any time, and continued use of the store is considered implicit consent to the amendments.
If any provision becomes invalid, it will not affect the remaining provisions.

Contact Us

Email: [email protected]
Unified Number: +966566666314
WhatsApp:
https://wa.me/966566666314

We welcome your inquiries and feedback during official working hours (Sunday-Thursday: 9:00 AM – 5:00 PM)